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Business Excellence

Problem Solving and Decision Making


Description
This session will help us improve the way we solve problems and make decisions. Designed in an organized process.
This session explains, compares and contrasts the following tools;
Root Cause Analysis
Pareto Analysis
Fishbone Diagram
5 Whys
Content
  • Introduction
  • Welcome!
  • Root Cause Analysis
  • Root Cause Analysis Review
  • TOOLS
  • Pareto Analysis
  • Fishbone Diagram (Ishikawa Diagram)
  • 5 Whys
  • Tools Review
  • Conclusion
  • Parting Wisdom
  • Session Feedback
Completion rules
  • All units must be completed
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